At Wolf Creek, we’re so much more than a supplier of high-quality portable piping products. We’re in the business of solving problems to make our customers’ lives easier.
Our third core value, “Create Innovative Solutions,” defines how we show up for our customers every day to help them address the real-world problems they face on the job site. We believe in building strong relationships with our customers, listening to their needs, and using their feedback to drive innovation. Many times, it’s our custom fabrication jobs that help spark ideas for solutions that benefit the entire industry.
President Brent Ogburn shares what Wolf Creek’s Third Core Value means to him.
Customer-led Innovation
Innovation is nothing new to us at Wolf Creek. More often than not, what starts as a single custom order turns into a standard stock product available to all our customers. Here are a few examples:
- The Hunnebucket inline strainer: Once a custom job for customer Carroll Hunnewell, the Hunnebucket inline basket strainer has since become one of our most popular products, now available in 6-, 8-, 10-, and 12-inch sizes.
- Custom-built fittings: We’ve designed and built fittings in nearly every size and configuration, from our new 12-inch flange, all the way down to eight-inch or six-inch ball-and-socket fittings. Recently, we created a unique custom order — a 12-inch flange on a 45-degree elbow with a ball-and-socket fitting. While demand for these types of fittings is often regional and specific to certain applications, we typically maintain a small inventory to ensure our customers don’t have to wait.
Our team is always ready to listen, learn, and use creativity to solve problems. But don’t just take our word for it. Here’s what one of our customers has to say about partnering with Wolf Creek for custom solutions:
“We’ve had a great experience working with Wolf Creek as a supplier. Their response time is always quick, and they consistently provide a quality product we can rely on. What really stands out is how they partner with us to create solutions tailored to our needs. Whether it’s adjusting specs or working through challenges, they’re proactive, easy to communicate with, and genuinely invested in helping us succeed. It’s clear they care about the relationship, not just the transaction.”
– Linda Michelle Young
Outside Sales Representative, United Rentals
Fast, Reliable Custom Fabrication is Our Differentiator
In recent years, we’ve more than tripled our custom fabrication to meet the needs of our customers working on critical projects that can’t afford to wait 8 to 12 weeks for a custom order to arrive. Thanks to our investment in inventory and our skilled welding team, we can deliver these custom solutions quickly — often in a matter of days.
When a custom fitting becomes a recurring request, we pay attention to those patterns and often make it a regular stock item. That’s how we’ve expanded our product offering, reduced lead times, and become a go-to resource for customers who need our products quickly.
How Can We Make Your Life Easier?
We like to say that our customers are our compass. Their needs point us in the right direction. Our core values are our destination. When we live up to our values, we don’t just make your job easier; we make your life easier. Building trust with our customers creates long-lasting relationships. It’s a virtuous circle that benefits everyone.
So, if you have a custom fabrication request or a one-of-a-kind fitting in mind, don’t hesitate to contact us. We’d be happy to walk through the details and create a custom solution that makes your life easier. It’s what we do best!