At Wolf Creek Portable Piping Products, everything we do is designed to make our customers’ lives easier. In fact, our commitment to customer satisfaction is the foundation of our core values, ensuring that everyone on our team is aligned and working toward the same goals.
Wolf Creek President Brent Ogburn put it best when he said, “In every single business decision, from phone calls and emails to marketing and product development, we ask ourselves: Does it make our customers’ lives easier?”
Today, we want to share a bit more about Wolf Creek’s history and how we uncovered our core values and infuse them into our culture every day.
Where Did Wolf Creek’s Core Values Come From?
What is now Wolf Creek Portable Piping Products got its start as part of the Wolf Creek Company, a garden center and landscaping company founded by Charles (Bud) Knowles in 1961. The portable piping side of the business started in 1993 after construction companies took note of the Genuine Bauer pipe fittings Wolf Creek offered for agricultural irrigation.
Soon, Wolf Creek’s portable pipe and fitting business took off, serving a growing number of construction equipment rental companies, construction contractors, and end users with a range of temporary piping products, including True Genuine Bauer fittings, hose connectors, steel and polybarb HDPE piping, inline strainers, road crossings, pipe rack storage systems, and support tools. In 2017, Wolf Creek Portable Piping Products officially became its own independent company — and our same founding values still apply today.
These values represent what’s so unique about Wolf Creek, and how we define success for our business and our customers. Together, they create a virtuous circle that benefits us all:
Making Customers’ Lives Easier
Everything starts with making life easier for our customers! We strive to be a valued part of their business and their first choice to buy portable piping supplies. We know our customers are busy, so we always seek ways to remove stress from their day-to-day.
“It’s all about personal interactions,” explains Brent. “As President, one thing I’ll never give up on is talking to our customers and listening to learn about their current projects, pain points, and goals for the future. It’s important to me, and our customers appreciate it.”
Build Wolf Pack Opportunities
When customers trust Wolf Creek Portable Piping with their business, our entire team prospers. Over the years, we’ve fostered a close-knit, family-like culture among our talented team members, or “Wolf Pack.” Our people take pride in what they do and the value they create for our customers — and, in turn, our customers reward us with their loyalty. The outcome is an enjoyable, motivating work atmosphere where opportunities abound.
Creating Excellent Results
The combination of exceptional products, superior service, and loyal customers fuels a cycle of success that benefits everyone. Delivering a strong ROI allows us to continue investing in creative, innovative products and solutions that make life easier for our customers every day. It’s our goal to help our customers achieve their goals, resulting in a win-win situation.
Relationships Are at the Heart of it All
Ultimately, as a small company, Wolf Creek Portable Piping is able to do what bigger competitors cannot: We invest the time to cultivate strong, personal relationships with our customers.
Our founder, Bud Knowles, focused on education as a key growth tool, helping potential customers learn how to make or save money using the products he sold. We carry this tradition on today, providing helpful videos, articles, and one-on-one consultations to help people build their businesses with the best pipe fittings in the industry.
At Wolf Creek, we make ourselves available to customers whenever they have a question or concern. When you call, you can count on talking directly to a real person. When you order from us, you can expect rapid turnaround with a 24-hour shipping window in many cases. And, if you need a unique pipe fitting or adapter, you can turn to our on-site manufacturing facility for custom-fabricated pieces to suit any application.
Discover the Wolf Creek Difference
Whether you’re stocking up for a new temporary piping project or simply need advice from portable piping experts, we’re ready to make life easier for you!
Browse our catalog or get in touch today to see what Wolf Creek can do for you and your business.